Yappi

Privacy Policy

Effective 12 November 2026

This policy explains what information the Yappi app and website ("Yappi", "we", "us") collect, why, who we share it with, how long we keep it, and the choices you have. If you have a question, email support@yappilive.com.

1. Information we collect

Account information

  • Your display name, username, profile photo, bio, country and gender if you choose to add them.
  • How you sign in: your phone number, your email address and password (stored only as a secure hash), or your Google, Apple or X account id and the name and email address that service shares with us.
  • If you try Yappi as a guest, a random code stored on your phone so you can come back to the same guest account.

Things you share

  • Messages, photos and voice messages you send in chats and groups.
  • Posts ("moments"), comments, likes and the rooms, crews and events you create.
  • Your voice in voice rooms. Voice rooms are live: we carry your voice to the other people in the room in real time and do not record it.
  • Gifts you send and receive, follows, best-friend bonds and similar activity.

Purchases

  • When you buy coins or other items, Apple or Google handles the payment. We receive a receipt to confirm the purchase (what was bought, when and the price), not your card details.
  • Your coin balance and the history of coins you buy, spend, send and receive.

Device and technical information

  • Your IP address, the type of device, operating system and app version, used to keep the service secure and working.
  • A notification token if you allow push notifications.
  • Crash reports and error details (through Firebase Crashlytics) when the app has a problem, linked to your Yappi user id so we can fix it.

Safety information

  • Reports you make or that others make about you, and the actions our team takes.

We do not collect your precise location, your contacts or your advertising id, and we do not sell your personal information.

2. How we use it

  • To run Yappi: create your account, show your profile, connect you to voice rooms, deliver messages and notifications, and process purchases and gifts.
  • To keep people safe: prevent fraud, spam and abuse, review reports and enforce our Terms.
  • To fix and improve the app, for example by studying crash reports.
  • To contact you about your account, purchases or important changes.
  • To meet legal obligations.

3. What other people see

Your profile (display name, username, photo, bio, level and badges), the rooms you are in, and the posts, comments and gifts you make public can be seen by other Yappi users. Messages are visible to the people in that chat. Anything you say in a voice room is heard by everyone in the room.

4. Who we share it with

We share information only as needed to run Yappi, with providers who process it on our behalf:

  • Google (Firebase) for phone, Google and X sign-in, push notifications and crash reports; Google Play for Android purchases.
  • Apple for Sign in with Apple and App Store purchases.
  • X when you choose to sign in with X.
  • Cloudflare for our domain, content delivery and storage of photos and media.
  • Our server hosting provider, where our databases and voice servers run.
  • SMS providers that send sign-in codes to your phone.

We may also share information if the law requires it, to protect the safety of our users or the public, or as part of a merger or sale of the business, in which case this policy continues to apply.

5. How long we keep it

  • We keep your account information while your account is open.
  • Guest accounts that are not used for a month are deleted automatically.
  • When you delete your account, we remove your profile and personal details as described on our Delete account page. We keep purchase and coin transaction records, and security logs, for as long as needed for accounting, fraud prevention and legal reasons.

6. Your choices and rights

  • You can edit your profile and privacy settings in the app at any time.
  • You can turn off notifications in your phone's settings.
  • You can delete your account in the app or by contacting us (see Delete account).
  • Depending on where you live, you may have the right to access, correct, export or delete your information, or to object to some uses. Email support@yappilive.com and we will respond within 30 days.

7. Age

Yappi is only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe someone under 18 is using Yappi, email us and we will remove the account.

8. Security

We use encryption in transit, hashed passwords, limited staff access and regular reviews to protect your information. No system is perfectly secure, so please keep your sign-in details private.

9. International transfers

Yappi's servers and providers may be located in countries other than yours. When we transfer information, we take steps to keep it protected as described in this policy.

10. Changes

If we change this policy, we will update the date at the top and, for important changes, tell you in the app.

11. Contact

Email support@yappilive.com.